Our responsibility for our machines doesn't end with final acceptance. Remote diagnostics, spare parts supply, maintenance contracts, and on-site deployments — for the entire lifespan of your MICADO system. Direct processing, no hotline loops.
Response time from ticket submission
Included in the maintenance contract
PLC · HMI · Robotics incl.
Express service for production downtime
When you buy a MICADO machine, you're buying 28 years of experience in composite engineering — and a service team that knows the system because they built it themselves. Our after-sales services cover the entire lifecycle, from the first diagnostic call to a complete overhaul after 15 years.
Secure VPN tunnel to Siemens, Beckhoff, or B&R controllers. Our service technicians monitor error logs live, check axis parameters, and install backups and updates. This resolves 80% of malfunctions without an on-site visit.
If remote diagnostics aren't enough, our technicians are physically on-site — with tools, spare parts, and measurement equipment. Standard service area: DACH region within 24 hours. International deployments (BMW Spartanburg, SGL Salt Lake) upon request.
Three contract levels — Basic (1× inspection/year), Standard (inspection + wear parts), and Full-Service (inspection + all parts + 24/7 hotline). Spare parts guaranteed for 15 years from delivery; after component discontinuation, we design drop-in replacements in-house.
This is how a service case works with us — from a call at 06:42 AM to the documented solution. You speak directly with a technician who knows the machine. No ticket bots, no escalation levels, no "we'll pass that on."
Via online form, email to service@micado.at, or directly by phone. We need the system number, error description, and urgency — the rest will be clarified during the call.
Within 30 minutes, a service technician who knows the system will contact you — no first-level script. In case of production downtime, the emergency phone rings immediately.
VPN tunnel to the control system, live analysis of error logs, parameter comparison against factory backup. 80% of all cases are already resolved here.
If remote support isn't enough: a technician is dispatched, spare part is sent out. DACH standard area < 24 h, spare part shipping < 24 h from Oberlienz warehouse. Prioritized for SLA customers.
Functional test on the system, together with the operator. Error log is recalibrated, parameters are backed up. The ticket is only closed once production resumes.
PDF report with findings, measures, replaced parts, and recommendations. Sent to the system manager and purchasing. Becomes part of the machine file for the next maintenance.
Briefly describe the system, problem, and urgency. In case of "production downtime," Armin Wolsegger's emergency phone rings directly — even at night and on weekends.
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1 · Production downtime: callback < 30 min
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2 · Remote diagnosis within 4 h of receipt
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3 · On-site service: as soon as possible
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4 · Scheduled maintenance: appointment within 10 business days
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5 · Contract customers with SLA: priority handling
At MICADO, the service phone doesn't go to a call center. You speak directly with Armin Wolsegger — he knows the systems, he makes decisions immediately.
"Selling a machine is the easy part. Being there 15 years later to replace a servo module when the control system has long been discontinued — that's what makes the difference."
MICADO SMART ENGINEERING GMBH
9903 Oberlienz 66, Austria
+43 4852 72850 · office@micado.at
